Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Published
Value
Description
The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement. The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.
Timeline
Publish date
8 months ago
Close date
6 months ago
Buyer information
Citizens Information Board
- Contact:
- Citizens Information Board
- Email:
- gary.watters@ciboard.ie
Explore contracts and tenders relating to Citizens Information Board
Go to buyer profileNotice topics
Source
eTenders IrelandTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Unknown
Reception / Call centre solution for Mayo County Council
Mayo County Council_1127Published 14 days ago
- Openclosing
Laois County Council require a case management software package for use by the MyPay Shared Service Centre
Laois County CouncilPublished 21 days ago
- Closed
Licences and Software Subscription for use with Cisco Unified Communication product set currently deployed at the Department of Agriculture Food and the Marine
Department of Agriculture, Food and the Marine1,200,000 EURPublished 2 months ago
- Closed
Request for Tenders for the Provision of Broadband Services for the Houses of the Oireachtas.
Houses of the Oireachtas Service430,000 EURPublished 3 months ago
- Closed
CHI Distributed Antennae System(DAS) ITT HSE 22678
Health Service Executive (HSE)5,000,000 EURPublished 3 months ago
- Unknown
23/048 - Provision of Telecoms Equpment for Co-Location of Cabin Supply
Gas Networks IrelandPublished 3 months ago
- Closed
Laois County Council require a case management software package for use by the MyPay Shared Service Centre
Laois County CouncilPublished 3 months ago
- Closed
Provision of Board Meeting Management Software
Housing and Sustainable Communities Agency225,000 EURPublished 4 months ago
Explore other contracts published by Citizens Information Board
Explore more open tenders, recent contract awards and upcoming contract expiries published by Citizens Information Board.
- Unknown
RFI - Development of a Service User Impact Framework for companies funded by the Citizens Information Board
Citizens Information BoardPublished 4 months ago
- Closed
Licensing and Support for Autodesk Software
Citizens Information Board100,000 EURPublished 4 months ago
- Unknown
Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Citizens Information BoardPublished 7 months ago
- Closed
Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Citizens Information Board1,200,000 EURPublished 8 months ago
- Closed
Request for Tenders for the provision of Meeting PODs for two (2) County Libraries
Citizens Information Board30,000 EURPublished 8 months ago
- Closed
The provision of ICT Helpdesk Services and supporting services to the Citizens Information Board
Citizens Information Board1,500,000 EURPublished 12 months ago
- Closed
Contract Cleaning and other related services for specified CIB locations.
Citizens Information Board308,000 EURPublished a year ago
- Closed
Human Resource services for the Citizens Information Board and its 22 service delivery companies
Citizens Information Board1,400,000 EURPublished a year ago
- Closed
Request for Tenders for the provision of Unified Inbox, Dashboard and Omni Channel enabled Text based Communications for the Citizens Information Board
Citizens Information BoardPublished a year ago
Explore more suppliers to Citizens Information Board
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- London Borough of Tower Hamlets
- Cheshire West and Chester Council
- Office of Public Works (OPW)
- Cork County Council
- THE FINANCIAL REPORTING COUNCIL LIMITED
- NHS Yorkshire and Humber Commissioning Support
- Stafford Borough Council
- Alun Griffiths Contractors
- Institute of Technology Tallaght
- Pre-Hospital Emergency Care Council
- North East London Foundation Trust and Barnet Enfield and Haringey NHS Trust
- William Willett Learning Trust
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.