Training and Executive Coaching Services

Description

The ESM intends to conclude Framework Agreements with service providers to support the ESM on various areas of personal and managerial learning and development activities for its members of staff through the provision of coaching and training services.Training and coaching services are to be delivered at the ESM’s offices in Luxembourg and occasionally through virtual means. The ESM is seeking to appoint Service Providers across six (6) Lots: 1) Impactful business relationships and information sharing training; 2) Self-efficiency and leadership training; 3) Writing skills training; 4) Project Management training; 5) Office automation tools training; 6) Executive Coaching. Candidates may submit their applications for only one lot or for multiple lots. The ESM’s official working language is English and the services must be provided in English. The ESM intends to establish multiple Framework Agreements with suppliers who will deliver impactful business relationships and information sharing training services. Topics under this lot may include for example: — presentation skills, — public speaking, — speed reading, — notes/minutes taking, — train-the-trainer, — information gathering interview and powerful questioning, — interpersonal communication skills, — understanding political messages and deal with ambiguity, — active listening, — assertiveness, — personal impact, — chairing meetings, — emotional intelligence, — conflict management, — business networking skills, — business etiquette and diplomatic protocol, — other relevant topics. The ESM intends to establish multiple Framework agreements with suppliers who will provide self-efficiency and leadership training services. The topics to be delivered may include for example: — self-Leadership, — junior management development (people management fundamentals), — leadership for experts (non-managers), — emerging leaders, — creative problem-solving, — personal efficiency/time management, — stress management (mindfulness-based programme), — other relevant topics. The ESM intends to establish a Framework Agreement with a single provider for provision of writing skills training services. The topics to be delivered may include for example: — different levels of media communications writing skills training, — different levels of financial (technical) writing skills training, — different levels of professional reports and other written communications training, — other relevant topics. The ESM intends to establish a Framework Agreement with a single provider for the provision of project management training services. The topics to be provided may include for example: — different levels of project management methodologies based on Waterfall (at least PMI, other methodologies such as Prince2 and PM2 would be an advantage), — different levels of project management methodologies based on Agile (at least Scrum), — project management software training at least for PMI and Scrum. Any other project management software training would be an advantage. The ESM intends to establish a Framework Agreement with a single provider for the provision of office automation tools training services. The topics may include: — different levels of training for Microsoft tools (Minimum Excel, Word, Powerpoint, Outlook, Skype for Business, Sharepoint end-user), — Different levels of training for graphics and presentation tools (e.g. Thinkcell, PowerPivot), — Other relevant tools and topics. The ESM intends to establish multiple Framework Agreements with maximum of 12 coaches. The Framework Agreements for Lot 6 will be awarded to the candidates who propose the 12 top scoring coaches providing they meet the overall threshold. For the avoidance of doubt, this means that the ESM may enter into Framework Agreements with less than 12 candidates as more than one coach may be selected from each candidate and a candidate may have more than one coach on the coaching panel. The main purpose of coaching at the ESM is to improve managerial and leadership skills of the Extended Leadership Team (ELT) members composed of c. 20 people. On an exceptional basis it also may be made available for other members of staff. The coaching continuum at the ESM will cover 4 areas: — skills coaching focuses on developing specific skills, — performance coaching focuses on removing barriers to performance, — developmental coaching focuses on proactively supporting the individual when there are key career transitions requiring changes in management and leadership capability, — transformational coaching focuses on deeper reflection to enhance self-awareness and self-management.