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Awarded

Call Handling

Published

Supplier(s)

Inform Communications plc

Value

36,361 GBP

Description

Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council Procured via a framework - G cloud 9. service id 356177055381325. Inform are the sole supplier on this framework.

Timeline

Award date

6 years ago

Publish date

6 years ago

Buyer information

West Dorset District Council

Contact:
Mark Payne
Email:
MPayne@dorset.gov.uk

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Notice topic

Software package and information systems

Related topics

Miscellaneous software package and computer systemsInformation systems and serversSoftware package utilitiesDatabase and operating software packageCommunication and multimedia software packageBusiness transaction and personal business software package

Source

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