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Awarded

Inform 360 managed IVR

Published

Supplier(s)

Inform Communications plc

Value

122,758 GBP

Description

Renewal of call handling software.  This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team.  The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team.  Procured by West Dorset District Council on behalf of itself, Weymouth and Portland Borough Council and North Dorset District Council. Procured via framework - G cloud 10 - RM1557.10. Inform are the sole supplier on this framework.

Timeline

Publish date

6 years ago

Award date

6 years ago

Buyer information

West Dorset District Council

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Source

Procontracts
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