SINGLE POINT OF ACCESS (SPOA) FOR CENTRAL VALE CARDIFF

Description

The Central Vale Cluster is looking to continue work with Mind in the Vale, who can provide practices within the area, with a small team of dedicated staff who will be able to accept and manage referrals from the 6 practices as part of a ‘single point of coordination and access’ model. These referrals will be for patients who require onward referral onto existing, locally provided community services to meet their socio-economic and wellbeing needs as opposed to primary health needs. It is envisaged that this level of funding should be sufficient to employ a minimum of 2 staff to provide the ‘single access point’. These staff will need to be accommodated either within a designated practice. The cluster requires the ‘single point of access’ to operate Monday-Friday (exclusive of bank holidays). Lot 1: The Central Vale Cluster comprises of 6 GP Practices and serves a total population of 64,175. The cluster area is a mixed urban and rural demographic, and includes some pockets of significant deprivation. The population is expanding with extensive new house building. The cluster is seeking to continue to develop, deliver and test a ‘single point of coordination and access’ to local, community delivered wellbeing and support service for those individuals identified by the GP Practices with the highest level of wellbeing needs. The Central Vale Cluster is looking to continue work with Mind in the Vale who can provide practices within the area, with a small team of dedicated staff who will be able to accept and manage referrals from the 6 practices as part of a ‘single point of coordination and access’ model. These referrals will be for patients who require onward referral onto existing, locally provided community services to meet their socio-economic and wellbeing needs as opposed to primary health needs. The single point of access team will need to be able to accept and appropriately manage referrals from GP Practices, ensuring all appropriate Information Governance frameworks are in place for the sharing and storing of patient information. They will then be required to undertake a level of guided triage of referrals so as to be able to direct patients onto the appropriate service for their needs, providing feedback to the referring practices as appropriate. The single access team will need to develop and maintain relationships with existing services eg Tier Zero mental health (MIND), Homes4U, Glamorgan Voluntary Services, RCS (wellbeing in work) and other local services. Part of the contract requirement will also be to ensure maximum use of existing community services and identify, over the course of the contract, any specific gaps in service provision based on the needs of the population in the Central Vale Cluster. Cardiff and Vale University Health Board (CAVUHB) would like to award this contract from 1st June 2025 to Mind in the Vale through Provider Selection Regime (PSR) Wales Direct award Process 2 route due to a) the existing provider satisfying the contract and will likely satisfy the proposed new contract, b) there is no considerable change to the contract & c) the contract value will remain the same at 42,000 GBP per annum. The contract is for 1 year with the option to extend for 2 years, reviewed every 12 months.