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Awarded

Customer Relationship and Case Management (CRCM) Solution - AWARD

Published

Supplier(s)

Homeless Link

Description

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Timeline

Award date

7 months ago

Publish date

4 months ago

Buyer information

Riverside

Contact:
Danny Carragher
Email:
dcarragher@onehousing.co.uk

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Notice topics

Business transaction and personal business software packageCustomer Relation Management software packageFinancial analysis and accounting software packageSoftware configuration servicesSoftware implementation servicesSoftware support services

Related topics

Repair of information technology softwareMaintenance of information technology softwareSoftware-related servicesProcurement software packageSales, marketing and business intelligence software packageAuction software package

Source

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