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Awarded

FLEX AI Omni Channel Citizen Services Platform

Published

Supplier(s)

ICS.AI LTD

Value

800,000 GBP

Description

Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user.

Timeline

Award date

a year ago

Publish date

a year ago

Buyer information

Information Commissioner's Office

Email:
procurement@ico.org.uk

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Notice topics

Industry specific software packageSoftware-related services

Related topics

Software supply servicesSoftware maintenance and repair servicesSoftware consultancy servicesSoftware configuration servicesSoftware reproduction servicesSoftware implementation services

Source

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  • Looking glass on top of a file iconTender tracking

    Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.

  • ID card iconProactive prospecting

    Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.

  • Open folder icon360° account briefings

    Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.

  • Teamwork iconCollaboration tools

    Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.

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