Customer Relation Management software package

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Buyer

Rhondda Cynon Taf CBC

Value

535,460 GBP

Current supplier

GOSS INTERACTIVE LIMITED

Description

As part of RCTCBC'S Digitalisation Programme, the Council is seeking to appoint a suitably qualified and experienced supplier to provide a suitable Customer Relationship Management (CRM) System to improve customer's experience with the Council from point of contact through to service delivery. As part of RCTCBC'S Digitalisation Programme, the Council is seeking to appoint a suitably qualified and experienced supplier to provide a suitable Customer Relationship Management (CRM) System to improve customer's experience with the Council from point of contact through to service delivery. The new system shall replace the Council's existing CRM system and additionally offer further functionality to enhance other customer facing services to assist the Council's Digital Strategy.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Unspecified

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Dep Chief Exec/Group Dir Corporate Resources

Deputy/Assistant Chief Officer

Maritime and Coastguard Agency

145,000 GBP

Published 4 days ago

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