AMC - Telecare Equipment's

Description

AGREEMENT FOR SUPPLY OF PRODUCTS AND/OR SERVICES UNDER NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK Lot 1: SUMMARY OF PROVIDER REQUIREMENTS Service Delivery •Operate a 24/7/365 in-house Telecare Response Service for Coventry residents. •Support a wide range of individuals (age 18+) •Currently supports 2126 users. We currently use Chiptech, and Tunstall equipment with Tunstall peripherals. Operational Requirements •Real-time dashboard for service levels. •Automated call prioritization and routing based on operator skill sets. •Comprehensive call logging and audio recording/playback. •Integration with device management platforms and corporate email server. •Support for multiple telephony protocols (VoIP, SIP, PSTN, SCAIP, etc.). Additional information: BRIEF DESCRIPTION OF REQUIREMENT WILL BE SHARED VIA CSW-JETS/Sell2 Midlands TENDER PORTAL, WITH ALL THE SUPPLIERS REGISTERED ON NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK - Lot 1 & 3.3.