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Awarded

South Cambridgeshire District Council - Mystery Shopper Exercise

Published

Supplier(s)

ic4u Ltd

Value

8,800 GBP

Description

SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic. The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey. The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services. If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545

Timeline

Publish date

a year ago

Award date

a year ago

Buyer information

South Cambridgeshire District Council

Contact:
Rachael Fox-Jackson
Email:
rachael.fox-jackson@scambs.gov.uk

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Notice topic

Survey services

Related topics

Economic research servicesSurvey analysis servicesSurvey conduction servicesSurvey design servicesMarket research services

Source

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