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See the latest 49 ITSM contracts published:

  • Awarded

    Published 7 days ago

    Single Party Framework for Provision of Infrastructure, Cloud Supply and Support Services

    bank-iconAn Post

    An Post is seeking to enter into a new Single Party Framework Agreement for the provision of Infrastructure and Cloud Supply and Support Services, with one supplier for Lot 1: Supply of Infrastructure Hardware, Software, Services and Support, and Lot 2: P...

  • Awarded

    Published 10 days ago

    Renewal of Existing Service Now ITSM Pro Licences

    bank-iconBath and North East Somerset Councilprice-tag-icon223,313 GBPtime-iconExpiry date: 09/11/2023

    Renewal of Existing Service Now ITSM Pro Licences

  • Awarded

    Published 10 days ago

    Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

    bank-iconSOCIAL WORK ENGLANDprice-tag-icon42,000 GBPtime-iconExpiry date: 11/11/2023

    Social Work England are seeking a supplier for the provision of a Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

  • Awarded

    Published 12 days ago

    NORMAN Out of Hours IT Service Desk

    bank-iconUNIVERSITY OF WOLVERHAMPTON ENTERPRISE LIMITEDprice-tag-icon28,500 GBPtime-iconExpiry date: 31/07/2022

    Out of Hours IT Service Desk services

  • Awarded

    Published 13 days ago

    Provision of Service Now

    bank-iconDepartment for Transportprice-tag-icon2,151,974 GBPtime-iconExpiry date: 29/12/2023

    ITSM Professional ITBM Standard Business Stakeholder Dedicated Environment - Europe Data Centre Additional Non-Product Instance

  • Awarded

    Published 18 days ago

    Shift Pattern Software Solution

    bank-iconMaritime and Coastguard Agencyprice-tag-icon320,587 GBPtime-iconExpiry date: 31/03/2023

    The MCA have an enduring need to develop and publish non-routine work schedules to support 24/7 working in HMCG and I&T, together with 7 day rostering for DMSS Surveyors. The support agreement for Maritime Operations (MarOps) and surveyors capability laps...

  • Awarded

    Published 19 days ago

    Award of Interim IT Staff Services Framework - IT Service Desk Analyst

    bank-iconSocial Security Scotlandprice-tag-icon62,097 GBPtime-iconExpiry date: 23/05/2022

    3 x IT Service Desk Analyst

  • Awarded

    Published 27 days ago

    IT Cloud + Storage and Hosting Extension

    bank-iconNorthern Gas Networksprice-tag-icon240,000 GBP

    NGN look to put in place a contract extension for 6 months with the incumbent supplier of these services. The original contract was put in place to replace the arrangements and rationalise the data centres and provide a simplified and transparent Cloud+ S...

  • Awarded

    Published a month ago

    EODS Service Desk

    bank-iconDepartment for Environment, Food and Rural Affairs (DEFRA)price-tag-icon912,000 GBPtime-iconExpiry date: 30/09/2023

    EODS Third Line Support Desk

  • Awarded

    Published a month ago

    LBR Service NOW Procurement and Implementation

    bank-iconLondon Borough of Redbridgeprice-tag-icon445,000 GBPtime-iconExpiry date: 12/08/2024

    LBR Service NOW Procurement and Implementation (ITSM)

  • Awarded

    Published a month ago

    Provision of CRaSH Service Desk

    bank-iconDepartment for Transportprice-tag-icon33,868 GBPtime-iconExpiry date: 31/10/2021

    Contract Award Notice

  • Awarded

    Published 2 months ago

    Mini Competition For ITSM VIA SBS/18/NH/WAR/9333 - LOT 2

    bank-iconWest Mercia Police Authorityprice-tag-icon352,611 GBPtime-iconExpiry date: 24/08/2024

    3 year contract to build and deploy an ITSM (Information Technology Service Management) and ITOM (Information Technology Operations Management) which provides discovery/monitoring as a Cloud Saas (software as a service)

  • Awarded

    Published 2 months ago

    Award of IT Service Desk Analyst

    bank-iconScottish Governmentprice-tag-icon23,543 GBPtime-iconExpiry date: 02/04/2022

    1 x IT Service Desk Analyst (A4-DDaT)

  • Awarded

    Published 2 months ago

    Lot 3a - PICTS Service Desk and End User Services and Lot 3c - Asset Management and Reporting

    bank-iconCTM Portal for the NDA Shared Services Alliancetime-iconExpiry date: 02/09/2024

    Two contract lots for the procurement of: - Lot 1: Service Desk and End User Services - Lot 2: Asset Management and Reporting for the Sellafield Ltd PICTS programme.

  • Awarded

    Published 2 months ago

    ICT Managed Services

    bank-iconAn Bord Pleanálaprice-tag-icon320,000 EUR

    Network management. Backups and disaster recovery management (second and third level support). Software systems maintenance and provisioning. Security. Monitoring. Provision of a Jira service desk, that fully integrates with ABP’s internal Jira service de...

  • Awarded

    Published 2 months ago

    Service Desk Support

    bank-iconArden and GEM CSUprice-tag-icon120,000 GBPtime-iconExpiry date: 31/10/2021

    NHS Arden & Greater East Midlands CSU (AGEM) are seeking a partner to provide support and insight to the resolution of incident and service request tickets. Our Service Desk team use the Ivanti platform and are responsible for dealing inbound call-handli...

  • Awarded

    Published 2 months ago

    Network Services Support

    bank-iconIndependent Inquiry into Child Sexual Abuseprice-tag-icon80,000 GBPtime-iconExpiry date: 23/12/2021

    Support for network infrastructure from past internet router at each IO. Support predominantly to be delivered remotely, but onsite support may be required. Scope of the support excludes the internet connection and associated router providing it, but...

  • Awarded

    Published 2 months ago

    Supply of Education Management Systems _ Y20024

    bank-iconKent County Council

    The Framework Agreement covers the provision and installation of a full range of Education Management Systems. Education Management Systems provide establishments with the tools for the collection and management of data, providing efficient reporting and ...

  • Awarded

    Published 3 months ago

    IT Service Management Services 2

    bank-iconStudent Loans Companyprice-tag-icon990,000 GBPtime-iconExpiry date: 31/03/2022

    The contract will provide services to support ITIL Service Management services. This includes: - • Providing Servicedesk \ Service Desk functions following ITIL best practices • Performing IT troubleshooting covering Hardware, Operating Systems and Appl...

  • Awarded

    Published 3 months ago

    Remote Desktop Support

    bank-iconCrown Office and Procurator Fiscal Serviceprice-tag-icon186,000 GBP

    COPFS requires the desktop service to include an onsite resource for the duration of the contract. The onsite resource will be proficient in hardware and software support, including: - Undertake break/fix for all desktop related hardware faults including ...

  • Awarded

    Published 3 months ago

    24/7 Service Desk

    bank-iconMaritime and Coastguard Agencyprice-tag-icon40,000 GBPtime-iconExpiry date: 31/08/2020

    The new I&T organisation, approved by the board in June 2019, includes provision for a 24/7 service desk. in addition to the current recruitment of the required staff, it is necessary to complete the set-up of the service desk capability and ensure proces...

  • Awarded

    Published 3 months ago

    CP2049-21 Digital and Technology Strategic Partner

    bank-iconDevon County Councilprice-tag-icon1,000,000 GBP

    Summary of the work We wish to appoint a Digital and Technology Strategic Partner who can work with us to provide strategic advice, delivery and support capability to ensure we deliver the outcomes specified within our Digital and Technology Strategy. Yo...

  • Awarded

    Published 3 months ago

    Service partner services, including service management, service desk and environment management

    bank-iconAmbulance Radio Programme (ARP)price-tag-icon18,685,753 GBPtime-iconExpiry date: 30/06/2026

    The Ambulance Radio Programme ('ARP') on behalf of the Secretary of State for Health and Social Care (the 'Authority') is seeking to procure a supplier to fulfil the role of a service partner to support the Authority projects delivering the constituent pr...

  • Awarded

    Published 3 months ago

    ITSM MINI COMPETITION

    bank-iconWest Mercia Policetime-iconExpiry date: 24/08/2024

    5 year life cost

  • Awarded

    Published 3 months ago

    Cirrus Service Desk

    bank-iconDepartment for Business Energy and Industrial Strategy (BEIS)price-tag-icon1,213,715 GBPtime-iconExpiry date: 31/07/2023

    First-line IT support service via telephone, portal and chat for Cirrus End User Compute users with tickets handled through a BEIS IT Service Management tool. Service also includes Major Incident Management coordination service....

  • Awarded

    Published 3 months ago

    ITSM Replacement

    bank-iconEssex County Fire and Rescue Serviceprice-tag-icon72,600 GBPtime-iconExpiry date: 13/06/2023

    ITSM SAAS Solution contract awarded through G-Cloud

  • Awarded

    Published 3 months ago

    Provision of T&T- ITSM Level 1 Support (Service Desk) services

    bank-iconDepartment of Health and Social Careprice-tag-icon4,000,000 GBPtime-iconExpiry date: 01/08/2022

    Provision of Requirement 1 - The Provision of Service Desk IT Support and Service Desk Agents (SDAs) for Test and Trace Service Desk on a 24-hour x 365 day basis.

  • Awarded

    Published 3 months ago

    ITSM Including live chat

    bank-iconClarion Housing Groupprice-tag-icon132,120 GBPtime-iconExpiry date: 25/07/2022

    ITSM Toolset

  • Awarded

    Published 3 months ago

    Ivanti Support Renewal

    bank-iconMaritime and Coastguard Agencyprice-tag-icon18,803 GBPtime-iconExpiry date: 30/03/2022

    HEAT is used by the IT Service Desk to log, monitor and manage the workflow of the IT support calls logged by the business in support of staff across all areas of the Agency. It is also the sole tool used to manage our hardware assets and for the producti...

  • Awarded

    Published 3 months ago

    2021-083 Ivanti Service Manager

    bank-iconOfgemprice-tag-icon89,856 GBPtime-iconExpiry date: 30/06/2023

    The Services to be provided by the Supplier under G-cloud framework Lot 2 - Cloud Services are listed below: Ivanti Service Manager - Service Desk SaaS Fixed (Named) Analyst Cloud Subscription Ivanti Service Manager - SaaS BI Reporting Server Cloud Subs...

  • Awarded

    Published 4 months ago

    Managed Services ITSM/Development/PSO

    bank-iconDepartment for Business Energy and Industrial Strategy (BEIS)price-tag-icon126,440 GBPtime-iconExpiry date: 18/07/2023

    Specialist services for a Project Support Officer - Help to Grow project under BEIS Digital and Software Developer - Better Information Architecture project under KIM.

  • Awarded

    Published 4 months ago

    Westfield Academy - ICT Support Services

    bank-iconWestfield Academy (Watford)price-tag-icon455,888 GBP

    Westfield Academy requires a Fully Managed IT support service. This Contract will also allow the School to enable the implementation of its vision to successfully amend the ICT provision. Lot 1: A single contract will be awarded for the provision of full...

  • Awarded

    Published 4 months ago

    Test and Trace - Data Platform Services

    bank-iconDepartment of Health and Social Careprice-tag-icon4,800,000 GBP

    Summary of the work Data and Analytics Platform Services: Maintain, Deliver, Manage and Consultancy Service, Comprising three Service Elements (Service Maintenance, Service Delivery of Capability and Features, Consultancy) Expected Contract Length 12 Mon...

  • Awarded

    Published 4 months ago

    Korbyt wallboard subscription

    bank-iconMaritime and Coastguard Agencyprice-tag-icon13,050 GBPtime-iconExpiry date: 30/04/2022

    The subscription enables call centres to display information on telephone handling and key services. The service requires renewal and as a key tool for tracking service standards of the 24/7IT service desk.

  • Awarded

    Published 4 months ago

    Provision of Jira: Cloud, Access and Confluence subscriptions

    bank-iconMedicines and Healthcare products Regulatory Agencyprice-tag-icon53,558 GBPtime-iconExpiry date: 13/07/2022

    The provision of Jira Service Desk, Access, Cloud & Confluence Subscriptions (including consultancy services and training)

  • Awarded

    Published 4 months ago

    IT Service Management System (Cloud Hosted)

    bank-iconCambridgeshire County Councilprice-tag-icon177,826 GBPtime-iconExpiry date: 29/06/2023

    Cloud Hosted IT Service Desk Solution Licence and Support joint award with Peterborough City Council awarded via G-Cloud 12 Lot 2: Cloud software\r \r Peterborough City Council where the procurement lead with the final contract costs spit\r CCC 60% \r ...

  • Awarded

    Published 4 months ago

    Zoho Corp BV (NEAS0038)

    bank-iconNorth East Ambulance Service NHS Foundation Trustprice-tag-icon9,886 GBPtime-iconExpiry date: 02/09/2022

    46239.31M - ManageEngine Service Desk Plus Enterprise Edition for 46 Technicians (unlimited nodes) NEAS Service lead: Kevin Holmes / S Pratt Registered to : North East Ambulance Service NHS Foundation Trust Company Name : North East Ambulance Servic...

  • Awarded

    Published 5 months ago

    PROCUREMENT OF HARDWARE BREAK/FIX CONTRACT

    bank-iconEnglish Institute of Sport Ltdprice-tag-icon131,080 GBPtime-iconExpiry date: 31/03/2025

    1. Laptop/Macbooks: EIS will require Hardware Break/Fix support of 565 laptops which includes a mixed economy of HP Laptops and MacBook's (some are Windows 10/macOS dual boot, some are macOS). These vary in age, being purchased between 2013 and 2020. ...

  • Awarded

    Published 5 months ago

    NHS Test & Trace Halo Platform Support Service

    bank-iconNHS Test & Trace (T &T)price-tag-icon9,600,000 GBP

    Summary of the work Test & Trace seeks a partner to assume accountability & responsibility for delivering all activities for operational running and maintenance of Halo platform. This includes pre-defined build activity and further evolution to support th...

  • Awarded

    Published 5 months ago

    Delivery Partner for the FCDO's Future Service Management (FSM) Programme

    bank-iconForeign, Commonwealth and Development Officeprice-tag-icon2,986,406 GBPtime-iconExpiry date: 01/01/2023

    This contract is being tendered via CCS's Digital Outcomes and Specialists framework agreement (DOS), RM1043.7. https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14626 Summary of the Work Define the Oper...

  • Awarded

    Published 5 months ago

    Delivery Partner for the FCDO's Future Service Management (FSM) Programme

    bank-iconForeign, Commonwealth and Development Officeprice-tag-icon2,986,406 GBP

    Summary of the work Define the Operating Model, Organisation Design and toolset strategy for the Service organisation. Document the rationale for make or buy recommendations. Create the Outline Business Case, ensuring approval. Then develop the Full Bu...

  • Awarded

    Published 5 months ago

    Service Partner

    bank-iconAmbulance Radio Programme (ARP)price-tag-icon18,685,753 GBP

    The Ambulance Radio Programme ('ARP') on behalf of the Secretary of State for Health and Social Care (the 'Authority') has procured a supplier to fulfil the role of a service partner to support the Authority projects delivering the constituent programmes ...

  • Awarded

    Published 5 months ago

    Provision of service desk software

    bank-iconLichfield District Councilprice-tag-icon78,651 GBPtime-iconExpiry date: 21/06/2023

    LDC-080 Provision of service desk software

  • Awarded

    Published 5 months ago

    IT Service Management System (Cloud Hosted)

    bank-iconPeterborough City Councilprice-tag-icon64,632 GBPtime-iconExpiry date: 29/09/2023

    Cloud Hosted IT Service Desk Solution Licence and Support

  • Awarded

    Published 5 months ago

    IT Service Management

    bank-iconStudent Loans Companyprice-tag-icon615,000 GBPtime-iconExpiry date: 14/08/2021

    • Helpdesk \ Service Desk services • IT troubleshooting services covering Hardware, Operating Systems and Applications

  • Awarded

    Published 5 months ago

    ServiceNow Implementation Partner

    bank-iconNHS Digitalprice-tag-icon10,000,000 GBPtime-iconExpiry date: 06/06/2023

    Contract for a strategic implementation partner for NHS Digital's ServiceNow IT service desk tool. Call-off contract from Technology Services 2 framework (RM3804)

  • Awarded

    Published 5 months ago

    ServiceNow ITSM Tool Licenses and Professional Integration Hub

    bank-iconDepartment for Environment, Food and Rural Affairs (DEFRA)price-tag-icon321,122 GBPtime-iconExpiry date: 06/11/2022

    Contract awarded for additional licenses and integration hub

  • Awarded

    Published 5 months ago

    Proc607 Jira Service Desk License

    bank-iconATAMIS LTDprice-tag-icon15,245 GBPtime-iconExpiry date: 22/11/2021

    software license renewal

  • Awarded

    Published 6 months ago

    Service Desk Management, Deskside and Infrastructure Support Services

    bank-iconFáilte Ireland-National Tourism Development Authorityprice-tag-icon3,000,000 EUR

    Fáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT Service Desk Management, Deskside and Infrastructure Support Services (to ITIL standard), including ‘Service Management’ support. Lot 1: Fáilte...

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