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See the latest 49 ITSM contracts published:
- • Awarded
Published 7 days ago
Single Party Framework for Provision of Infrastructure, Cloud Supply and Support Services
An PostAn Post is seeking to enter into a new Single Party Framework Agreement for the provision of Infrastructure and Cloud Supply and Support Services, with one supplier for Lot 1: Supply of Infrastructure Hardware, Software, Services and Support, and Lot 2: P...
- • Awarded
Published 10 days ago
Renewal of Existing Service Now ITSM Pro Licences
Bath and North East Somerset Council
223,313 GBP
Expiry date: 09/11/2023Renewal of Existing Service Now ITSM Pro Licences
- • Awarded
Published 10 days ago
Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.
SOCIAL WORK ENGLAND42,000 GBPExpiry date: 11/11/2023Social Work England are seeking a supplier for the provision of a Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.
- • Awarded
Published 12 days ago
NORMAN Out of Hours IT Service Desk
UNIVERSITY OF WOLVERHAMPTON ENTERPRISE LIMITED28,500 GBPExpiry date: 31/07/2022Out of Hours IT Service Desk services
- • Awarded
Published 13 days ago
Provision of Service Now
Department for Transport2,151,974 GBPExpiry date: 29/12/2023ITSM Professional ITBM Standard Business Stakeholder Dedicated Environment - Europe Data Centre Additional Non-Product Instance
- • Awarded
Published 18 days ago
Shift Pattern Software Solution
Maritime and Coastguard Agency320,587 GBPExpiry date: 31/03/2023The MCA have an enduring need to develop and publish non-routine work schedules to support 24/7 working in HMCG and I&T, together with 7 day rostering for DMSS Surveyors. The support agreement for Maritime Operations (MarOps) and surveyors capability laps...
- • Awarded
Published 19 days ago
Award of Interim IT Staff Services Framework - IT Service Desk Analyst
Social Security Scotland62,097 GBPExpiry date: 23/05/20223 x IT Service Desk Analyst
- • Awarded
Published 27 days ago
IT Cloud + Storage and Hosting Extension
Northern Gas Networks240,000 GBPNGN look to put in place a contract extension for 6 months with the incumbent supplier of these services. The original contract was put in place to replace the arrangements and rationalise the data centres and provide a simplified and transparent Cloud+ S...
- • Awarded
Published a month ago
EODS Service Desk
Department for Environment, Food and Rural Affairs (DEFRA)912,000 GBPExpiry date: 30/09/2023EODS Third Line Support Desk
- • Awarded
Published a month ago
LBR Service NOW Procurement and Implementation
London Borough of Redbridge445,000 GBPExpiry date: 12/08/2024LBR Service NOW Procurement and Implementation (ITSM)
- • Awarded
Published a month ago
Provision of CRaSH Service Desk
Department for Transport33,868 GBPExpiry date: 31/10/2021Contract Award Notice
- • Awarded
Published 2 months ago
Mini Competition For ITSM VIA SBS/18/NH/WAR/9333 - LOT 2
West Mercia Police Authority352,611 GBPExpiry date: 24/08/20243 year contract to build and deploy an ITSM (Information Technology Service Management) and ITOM (Information Technology Operations Management) which provides discovery/monitoring as a Cloud Saas (software as a service)
- • Awarded
Published 2 months ago
Award of IT Service Desk Analyst
Scottish Government23,543 GBPExpiry date: 02/04/20221 x IT Service Desk Analyst (A4-DDaT)
- • Awarded
Published 2 months ago
Lot 3a - PICTS Service Desk and End User Services and Lot 3c - Asset Management and Reporting
CTM Portal for the NDA Shared Services AllianceExpiry date: 02/09/2024Two contract lots for the procurement of: - Lot 1: Service Desk and End User Services - Lot 2: Asset Management and Reporting for the Sellafield Ltd PICTS programme.
- • Awarded
Published 2 months ago
ICT Managed Services
An Bord Pleanála320,000 EURNetwork management. Backups and disaster recovery management (second and third level support). Software systems maintenance and provisioning. Security. Monitoring. Provision of a Jira service desk, that fully integrates with ABP’s internal Jira service de...
- • Awarded
Published 2 months ago
Service Desk Support
Arden and GEM CSU120,000 GBPExpiry date: 31/10/2021NHS Arden & Greater East Midlands CSU (AGEM) are seeking a partner to provide support and insight to the resolution of incident and service request tickets. Our Service Desk team use the Ivanti platform and are responsible for dealing inbound call-handli...
- • Awarded
Published 2 months ago
Network Services Support
Independent Inquiry into Child Sexual Abuse80,000 GBPExpiry date: 23/12/2021Support for network infrastructure from past internet router at each IO. Support predominantly to be delivered remotely, but onsite support may be required. Scope of the support excludes the internet connection and associated router providing it, but...
- • Awarded
Published 2 months ago
Supply of Education Management Systems _ Y20024
Kent County CouncilThe Framework Agreement covers the provision and installation of a full range of Education Management Systems. Education Management Systems provide establishments with the tools for the collection and management of data, providing efficient reporting and ...
- • Awarded
Published 3 months ago
IT Service Management Services 2
Student Loans Company990,000 GBPExpiry date: 31/03/2022The contract will provide services to support ITIL Service Management services. This includes: - • Providing Servicedesk \ Service Desk functions following ITIL best practices • Performing IT troubleshooting covering Hardware, Operating Systems and Appl...
- • Awarded
Published 3 months ago
Remote Desktop Support
Crown Office and Procurator Fiscal Service186,000 GBPCOPFS requires the desktop service to include an onsite resource for the duration of the contract. The onsite resource will be proficient in hardware and software support, including: - Undertake break/fix for all desktop related hardware faults including ...
- • Awarded
Published 3 months ago
24/7 Service Desk
Maritime and Coastguard Agency40,000 GBPExpiry date: 31/08/2020The new I&T organisation, approved by the board in June 2019, includes provision for a 24/7 service desk. in addition to the current recruitment of the required staff, it is necessary to complete the set-up of the service desk capability and ensure proces...
- • Awarded
Published 3 months ago
CP2049-21 Digital and Technology Strategic Partner
Devon County Council1,000,000 GBPSummary of the work We wish to appoint a Digital and Technology Strategic Partner who can work with us to provide strategic advice, delivery and support capability to ensure we deliver the outcomes specified within our Digital and Technology Strategy. Yo...
- • Awarded
Published 3 months ago
Service partner services, including service management, service desk and environment management
Ambulance Radio Programme (ARP)18,685,753 GBPExpiry date: 30/06/2026The Ambulance Radio Programme ('ARP') on behalf of the Secretary of State for Health and Social Care (the 'Authority') is seeking to procure a supplier to fulfil the role of a service partner to support the Authority projects delivering the constituent pr...
- • Awarded
Published 3 months ago
ITSM MINI COMPETITION
West Mercia PoliceExpiry date: 24/08/20245 year life cost
- • Awarded
Published 3 months ago
Cirrus Service Desk
Department for Business Energy and Industrial Strategy (BEIS)1,213,715 GBPExpiry date: 31/07/2023First-line IT support service via telephone, portal and chat for Cirrus End User Compute users with tickets handled through a BEIS IT Service Management tool. Service also includes Major Incident Management coordination service....
- • Awarded
Published 3 months ago
ITSM Replacement
Essex County Fire and Rescue Service72,600 GBPExpiry date: 13/06/2023ITSM SAAS Solution contract awarded through G-Cloud
- • Awarded
Published 3 months ago
Provision of T&T- ITSM Level 1 Support (Service Desk) services
Department of Health and Social Care4,000,000 GBPExpiry date: 01/08/2022Provision of Requirement 1 - The Provision of Service Desk IT Support and Service Desk Agents (SDAs) for Test and Trace Service Desk on a 24-hour x 365 day basis.
- • Awarded
Published 3 months ago
ITSM Including live chat
Clarion Housing Group132,120 GBPExpiry date: 25/07/2022ITSM Toolset
- • Awarded
Published 3 months ago
Ivanti Support Renewal
Maritime and Coastguard Agency18,803 GBPExpiry date: 30/03/2022HEAT is used by the IT Service Desk to log, monitor and manage the workflow of the IT support calls logged by the business in support of staff across all areas of the Agency. It is also the sole tool used to manage our hardware assets and for the producti...
- • Awarded
Published 3 months ago
2021-083 Ivanti Service Manager
Ofgem89,856 GBPExpiry date: 30/06/2023The Services to be provided by the Supplier under G-cloud framework Lot 2 - Cloud Services are listed below: Ivanti Service Manager - Service Desk SaaS Fixed (Named) Analyst Cloud Subscription Ivanti Service Manager - SaaS BI Reporting Server Cloud Subs...
- • Awarded
Published 4 months ago
Managed Services ITSM/Development/PSO
Department for Business Energy and Industrial Strategy (BEIS)126,440 GBPExpiry date: 18/07/2023Specialist services for a Project Support Officer - Help to Grow project under BEIS Digital and Software Developer - Better Information Architecture project under KIM.
- • Awarded
Published 4 months ago
Westfield Academy - ICT Support Services
Westfield Academy (Watford)455,888 GBPWestfield Academy requires a Fully Managed IT support service. This Contract will also allow the School to enable the implementation of its vision to successfully amend the ICT provision. Lot 1: A single contract will be awarded for the provision of full...
- • Awarded
Published 4 months ago
Test and Trace - Data Platform Services
Department of Health and Social Care4,800,000 GBPSummary of the work Data and Analytics Platform Services: Maintain, Deliver, Manage and Consultancy Service, Comprising three Service Elements (Service Maintenance, Service Delivery of Capability and Features, Consultancy) Expected Contract Length 12 Mon...
- • Awarded
Published 4 months ago
Korbyt wallboard subscription
Maritime and Coastguard Agency13,050 GBPExpiry date: 30/04/2022The subscription enables call centres to display information on telephone handling and key services. The service requires renewal and as a key tool for tracking service standards of the 24/7IT service desk.
- • Awarded
Published 4 months ago
Provision of Jira: Cloud, Access and Confluence subscriptions
Medicines and Healthcare products Regulatory Agency53,558 GBPExpiry date: 13/07/2022The provision of Jira Service Desk, Access, Cloud & Confluence Subscriptions (including consultancy services and training)
- • Awarded
Published 4 months ago
IT Service Management System (Cloud Hosted)
Cambridgeshire County Council177,826 GBPExpiry date: 29/06/2023Cloud Hosted IT Service Desk Solution Licence and Support joint award with Peterborough City Council awarded via G-Cloud 12 Lot 2: Cloud software\r \r Peterborough City Council where the procurement lead with the final contract costs spit\r CCC 60% \r ...
- • Awarded
Published 4 months ago
Zoho Corp BV (NEAS0038)
North East Ambulance Service NHS Foundation Trust9,886 GBPExpiry date: 02/09/202246239.31M - ManageEngine Service Desk Plus Enterprise Edition for 46 Technicians (unlimited nodes) NEAS Service lead: Kevin Holmes / S Pratt Registered to : North East Ambulance Service NHS Foundation Trust Company Name : North East Ambulance Servic...
- • Awarded
Published 5 months ago
PROCUREMENT OF HARDWARE BREAK/FIX CONTRACT
English Institute of Sport Ltd131,080 GBPExpiry date: 31/03/20251. Laptop/Macbooks: EIS will require Hardware Break/Fix support of 565 laptops which includes a mixed economy of HP Laptops and MacBook's (some are Windows 10/macOS dual boot, some are macOS). These vary in age, being purchased between 2013 and 2020. ...
- • Awarded
Published 5 months ago
NHS Test & Trace Halo Platform Support Service
NHS Test & Trace (T &T)9,600,000 GBPSummary of the work Test & Trace seeks a partner to assume accountability & responsibility for delivering all activities for operational running and maintenance of Halo platform. This includes pre-defined build activity and further evolution to support th...
- • Awarded
Published 5 months ago
Delivery Partner for the FCDO's Future Service Management (FSM) Programme
Foreign, Commonwealth and Development Office2,986,406 GBPExpiry date: 01/01/2023This contract is being tendered via CCS's Digital Outcomes and Specialists framework agreement (DOS), RM1043.7. https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14626 Summary of the Work Define the Oper...
- • Awarded
Published 5 months ago
Delivery Partner for the FCDO's Future Service Management (FSM) Programme
Foreign, Commonwealth and Development Office2,986,406 GBPSummary of the work Define the Operating Model, Organisation Design and toolset strategy for the Service organisation. Document the rationale for make or buy recommendations. Create the Outline Business Case, ensuring approval. Then develop the Full Bu...
- • Awarded
Published 5 months ago
Service Partner
Ambulance Radio Programme (ARP)18,685,753 GBPThe Ambulance Radio Programme ('ARP') on behalf of the Secretary of State for Health and Social Care (the 'Authority') has procured a supplier to fulfil the role of a service partner to support the Authority projects delivering the constituent programmes ...
- • Awarded
Published 5 months ago
Provision of service desk software
Lichfield District Council78,651 GBPExpiry date: 21/06/2023LDC-080 Provision of service desk software
- • Awarded
Published 5 months ago
IT Service Management System (Cloud Hosted)
Peterborough City Council64,632 GBPExpiry date: 29/09/2023Cloud Hosted IT Service Desk Solution Licence and Support
- • Awarded
Published 5 months ago
IT Service Management
Student Loans Company615,000 GBPExpiry date: 14/08/2021• Helpdesk \ Service Desk services • IT troubleshooting services covering Hardware, Operating Systems and Applications
- • Awarded
Published 5 months ago
ServiceNow Implementation Partner
NHS Digital10,000,000 GBPExpiry date: 06/06/2023Contract for a strategic implementation partner for NHS Digital's ServiceNow IT service desk tool. Call-off contract from Technology Services 2 framework (RM3804)
- • Awarded
Published 5 months ago
ServiceNow ITSM Tool Licenses and Professional Integration Hub
Department for Environment, Food and Rural Affairs (DEFRA)321,122 GBPExpiry date: 06/11/2022Contract awarded for additional licenses and integration hub
- • Awarded
Published 5 months ago
Proc607 Jira Service Desk License
ATAMIS LTD15,245 GBPExpiry date: 22/11/2021software license renewal
- • Awarded
Published 6 months ago
Service Desk Management, Deskside and Infrastructure Support Services
Fáilte Ireland-National Tourism Development Authority3,000,000 EURFáilte Ireland wishes to enter into a single supplier contract for the provision of a suite of SLA-governed IT Service Desk Management, Deskside and Infrastructure Support Services (to ITIL standard), including ‘Service Management’ support. Lot 1: Fáilte...
