Tenders & contracts relating to Call centre

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Call centre tenders & contracts

Awarded
Published 12 months ago
Speak Up Helpline
343,915 GBP
The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.<br/><br/>Contract term: 12 months with the option to extend for up to 24 months in ...
Awarded
Published 12 months ago
Admin surge support service
6,000,000 GBPExpiry date: 31/08/2023
Admin surge support service Additional information: Please note that Sitel have changed there name to Foundever.
Awarded
Published 12 months ago
Speak Up Helpline
161,088 GBPExpiry date: 31/05/2024
The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. Contract term: 12 months with the option to extend for up to 24 months in 12 mon...

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Awarded
Published a year ago
Request for Tenders for provision of Customer Contact Management Services
6,125,000 EUR
Request for Tenders (RFT) for provision of Customer Contact Management Services. • ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”...
Awarded
Published a year ago
Request for Tenders for provision of Customer Contact Management Services
Request for Tenders (RFT) for provision of Customer Contact Management Services. • ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”...
Awarded
Published a year ago
"Annual Maintenance & Support - ASSISTED LIVING MONITORING PLATFORM
55,200 GBPExpiry date: 31/03/2024
Maintenance of assisted living monitoring platform
Awarded
Published a year ago
Contract for the Provision of a Customer Service Centre Service for Hertfordshire County Council
4,742,285 GBPExpiry date: 31/03/2024
Awarded Contract - the contract has been awarded to a supplier. Hertfordshire County Council has directly awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres. The ...
Awarded
Published a year ago
AACS Software, Ongoing Support, Maintenance and Hardware
8,000,000 GBPExpiry date: 26/04/2033
Provision of AACS software including the hardware platforms that support the software such as servers and terminals and ongoing maintenance of associated hardware. The contract includes for installation and commissioning of the new software and hardware,...
Awarded
Published a year ago
STC1161 - AACS Software, Ongoing Support, Maintenance and Hardware
8,000,000 GBP
Provision of AACS software including the hardware platforms that support the software such as servers and terminals and ongoing maintenance of associated hardware. The contract includes for installation and commissioning of the new software and hardware, ...
Awarded
Published a year ago
Extension to Enquiry Handling Service for the Go For It Programme
223,000 GBP
An extension to the contract for the Provision of Enquiry Handling services for the Go For It programme via a single regional contract in order to achieve maximum economies of scale and ensuring consistency of delivery. The Contractor is responsible for d...
Awarded
Published a year ago
Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services Development, Upgrade and Support
1,546,000 EUR
An improved CRM will enhance service delivery to all external/internal customers and mitigate reputational risks to DAFM as follows: •Enhanced integration of systems will reduce duplication of calls •One system, one message – assurance of a cohesive messa...
Awarded
Published a year ago
Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)
8,000,000 GBP
Mini Competition for NSS National Contact Centre (NCC) The Common Services Agency (more commonly known as National Services Scotland) (NSS) are putting in place a call off from the Additional Call Centre Services Capacity Framework Agreement for the NSS ...