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Tenders & contracts relating to Call centre

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Call centre tenders & contracts

  • Awarded

    Published 3 years ago

    Out of Hours Call Handling Contract 2021

    price-tag-icon275,000 GBPtime-iconExpiry date: 31/05/2026

    Network Homes require a contract for an 'Out of Hours Call Handling Service' for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews...

  • Awarded

    Published 3 years ago

    ISHA-Out of Hours Call Centre

    price-tag-icon250,000 GBPtime-iconExpiry date: 30/06/2026

    The contract is for the provision of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021 and, subject to annual reviews...

  • Awarded

    Published 9 months ago

    DVSA Contact Centre Additional Capacity - Call Surges 2023

    price-tag-icon3,417,608 GBPtime-iconExpiry date: 16/07/2026

    Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes....

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  • Awarded

    Published 9 months ago

    Provision of Outsourced Contact Centre Services

    price-tag-icon17,000,000 GBPtime-iconExpiry date: 02/08/2026

    The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login". The Authority is looking to collaborate closely with a Contractor ...

  • Awarded

    Published 10 months ago

    UoB Call Centre Services

    price-tag-icon118,932.2 GBPtime-iconExpiry date: 16/08/2026

    This tender is seeks to appoint an experienced call centre to support the University with the following projects over a three year period (2 + 1)

  • Awarded

    Published 8 months ago

    WP2074.1 Provision of a Technical Service Desk

    price-tag-icon8,500,000 GBPtime-iconExpiry date: 23/08/2026

    Provision of a Technical Service Desk The provision of a Technical Service Desk for the GOV.UK One Login Programme. Single point of contact for all technical queries &issues, which will be raised via the Contact Centre, or directly by Relying Parties....

  • Awarded

    Published 5 months ago

    GB-Epping: Provision of an Out of Hours Call Handling Service

    price-tag-icon70,940 GBPtime-iconExpiry date: 30/09/2026

    Provision of an out of hours call handling service to Epping Forest District Council

  • Awarded

    Published 4 months ago

    Orbis Telephony and Contact Centre

    price-tag-icon6,000,000time-iconExpiry date: 05/11/2026

    In response to current and emerging requirements for improved communication facilities, the Councils have decided to replace their existing office telephony services with a Microsoft Teams telephony solution and associated SIP / Call plan network services...

  • Awarded

    Published 10 months ago

    Business to Business Outsourced Services

    price-tag-icon92,312,456 GBPtime-iconExpiry date: 31/03/2027

    This notice is published to commence a procurement event to award a new contract for its Business to Business (B2B) outsourced services. This package of work is part of NS&I's Rainbow Programme, and it will procure a strategic supplier of managed service...

  • Awarded

    Published 28 days ago

    GB-Kings Lynn: Out of Hours Homelessness Advice Service

    price-tag-icon45,964.8 GBPtime-iconExpiry date: 31/03/2027

    The Borough Council of Kings Lynn and West Norfolk intends to let a contract for the provision of an out-of-hours homelessness advice service in the borough. We anticipate that this service would be provided primarily by telephone, but we are open to crea...

  • Awarded

    Published a year ago

    HCC 09/22 - The Provision of an Out of Hours Call Handling Service - AWARD

    price-tag-icon475,000 GBPtime-iconExpiry date: 31/03/2027

    Project: The Provision of an Out of Hours Call Handling Service Project Reference: HCC2214058 Customer: Hertfordshire County Council Description: The Council has awarded a contract for the provision of an Out Of Hours Call Handli...

  • Awarded

    Published 3 years ago

    The Provision of London Borough of Havering Out of Hours Call Handling Service

    price-tag-icon651,243 GBPtime-iconExpiry date: 31/03/2027

    The provision to the delivery of an emergency 'Out of Hours' call handling service on behalf of Havering Council. This service is available to all residents in the borough. The Out of Hours service will make it easy for residents to report a wid...

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