Unified Communications

Description

The University has a Microsoft Skype for Business solution in place to provide telephony services to approximately two hundred and twenty staff members. This existing solution is further described below but includes end user devices and back end infrastructure components that critically have several single points of failure that need to be addressed before the solution can be rolled out to remaining staff in the University - there is a single Audiocodes Mediant appliance installed in Hub 2 on the Grangegorman campus with a single SIP trunk provided by Eir and delivered over HEAnet infrastructure connected to the appliance. There is a second location on the campus, Hub 1 with separate HEAnet connectivity and large quantities of cross campus fibre to Hub 2, which will be used to increase resilience. In addition to resolving single points of failure there are a number of additional functions that need to be added to the existing solution with enhanced requirements such as porting the main telephone switch number which currently resides on legacy telephone infrastructure to Microsoft or the new telephony solution. The Contracting Authority is seeking to create a drawdown agreement for hardware and software, implementation services, ongoing support and maintenance and training services.