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Awarded contract

Published

Out-of-Hours Customer Support Services

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Buyer

Transport for Wales

Value

208,000 GBP

Close date

2025-10-24

Description

This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escalating issues as required to maintain service continuity and customer satisfaction.

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Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Executive Officer

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Finance, Governance & Corporate Serv Officer

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

79512000 - Call centre
72253000 - Helpdesk and support services
64200000 - Telecommunications services
79510000 - Telephone-answering services
79511000 - Telephone operator services
79500000 - Office-support services
72253200 - Systems support services
72253100 - Helpdesk services

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