Early Market Engagement (EME): Technology Efficiency & Digital Workplace Transformation Services

Description

The LSB are a legal oversight regulator conducting early market engagement to inform an urgent procurement for technology efficiency and digital workplace transformation services. This EME seeks indicative pricing and capability information to support business case approval and enable a swift procurement process. Our Context: We are an oversight regulator experiencing significant workload growth while organisational size remains static. We need to urgently improve operational efficiency to free up capacity and enable our existing workforce to meet increased demands effectively. Senior leadership is committed to rapid transformation with a strong mandate for efficiency improvements. What We Need: A supplier to deliver transformational change across five key objectives: Transform Statutory Decisions processes (Priority #1) - modernise workflows, improve efficiency, reduce cycle times Drive productivity & cultural change - build widespread engagement, streamline decision-making, modernise workplace practices Improve employee experience - overhaul internal communications, redesign onboarding, enhance digital workplace Ensure compliance - maintain GDPR and information security standards Build retention through skills - provide transferable digital workplace skills and development opportunities Timeline: EME responses due: 1 week from publication - 15 December 2025 Work must commence: January 2026 Formal procurement may launch within 2 weeks of EME responses (subject to budget approval) What We're Asking For: Maximum 3-page response covering: Indicative pricing for discovery, strategy/implementation, and change management ONE relevant case study (public sector preferred) Compliance credentials checklist (ISO 27001, Cyber Essentials Plus, GDPR, etc.) Confirmation of January 2026 availability Important: This is market testing only. Proceeding to formal ITT is subject to budget approval and resource availability. We may not issue an ITT, may delay, or modify scope. This creates no obligation on either party. Key Requirements: Public sector digital transformation experience essential Proven change management methodology Experience with statutory/regulatory processes desirable Must work within risk-averse, legally compliant environments Quick mobilisation capability for January start Responses will inform our budget planning, procurement approach, and scope refinement for any formal tender. Please send responses to tenders@legalservicesboard.org.uk