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Awarded

Omni Channel Contact Centre and Unified Communication Solution

Published

Supplier(s)

Freedom Communications (UK) Ltd

Value

758,418 GBP

Description

Accent Corporate Service Limited had a requirement for Omni Channel Contact Centre and Unified communication solution to replace the existing telephony platform based on a 3 + 1 + 1 year contract duration. The contract also covers non mobile lines and minutes arrangements. This was procured through a general further competition on Crown Commercial Framework contract RM1045 Lot 3, 4 & 10. In accordance with the guidance given for use of the framework all suppliers awarded Lot 3, 4 & 10 were invited to submit an offer. Offers were evaluated in accordance with published evaluation criteria. All bidders were advised of Accent Corporate Services Limited award intentions and following a 10 day standstill period a contract was awarded to Freedom Communications (UK) Ltd.

Timeline

Award date

7 years ago

Publish date

7 years ago

Buyer information

Accent Housing Ltd

Email:
procurement@accentgroup.org

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Notice topic

IT software package

Related topics

Communication software package

Source

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