Acas ITSM Tool
Published
Description
The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this. Our aim has been to procure an ITSM tool to improve customer service and user request management, The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportunity to select a new modern cloud-based solution (SaaS) to support ACAS's current and future needs, with minimal internal platform management overhead.
Timeline
Award date
3 years ago
Publish date
3 years ago
Buyer information
Advisory Conciliation and Arbitration Service (ACAS)
- Contact:
- Cedric Tasheira
- Email:
- ctasheira@acas.org.uk
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