RM1043.8-1-LONDON BOROUGH OF WALTHAM FOREST - Digital and Data strategies 2024-27

Description

Summary of work LBWF are seeking a knowledgeable and experienced consultant to help us develop two strategies for our organisation - a digital strategy and a data strategy. In addition to this, the delivery of business cases to support the investment into a digital platform and the implementation of a data strategy The three outcomes are: - Digital Strategy (2024 – 2027) including roadmap and target operating model - Data Strategy (2024 – 2027) including data maturity assessment and roadmap - Digital platform business case Where the supplied staff will work London Where the supplied staff will work No specific location (for example they can work remotely) Who the organisation using the products or services is LBWF Why the work is being done LBWF recognises that we need to improve our digital offer. We wish to improve our “digital maturity” as an organisation, and we believe that a well-crafted strategy is essential to identifying where we need to improve and translated into a roadmap for delivery. This will help us to streamline our processes, reduce costs, and enhance the overall resident experience; a key priority for LBWF. LBWF has a strong vision to become a fiercely data driven organisation allowing us to take advantage of the wealth of data that we own. We want to be recognised as a leading local authority driving innovation in our use of data to plan for the future, manage risk more effectively and make faster decisions. We want to democratise our data so that we gain the most value from it. The LA has a range of systems which means that we have several databases that are in silo. A data strategy will describe how we act to rationalise these and draw the data together. These two new strategies will do just that. They will drive a culture of innovation and an aspiration to leverage new and emerging technologies to increase our maturity and be a leader across the London boroughs. The business problem LBWF has a challenging, innovative, resident focused digital and data agenda. We are looking for consultants to help us develop two ambitious strategies, which exist separately but are highly interwoven, that set a vision to steer LBWF to become the UK’s leading digital and data driven authority, providing excellent digital services for residents and users alike whilst powering our decisions with high-quality, cutting-edge data and analytics products. As a borough we are responding to significant challenges such as sizable financial savings, an ageing population, a high demand on our family services, the climate emergency, and a lack of maturity in transformation. Digital and data are key enablers for the council to address these challenges; to equip ourselves to act differently and drive a culture of transformation, innovation and change across the organisation. LBWF does not have a consistent understanding of how data should be stored, processed, transformed and used. There is a need to understand the data life cycle and the challenges that are inherent in this. Roles and responsibilities in relation to data standards are not well defined or recognised. These challenges combine to create a complex environment that needs to be articulated so that we can evolve to achieve of vision of becoming a leading data driven LA. The people who will use the product or service User type: LBWF Definition: The strategies will be adopted by the organisation and will be owned and implemented by the Digital Innovation & Customer Experience and Intelligence and Data Networks Services. Both strategies will shape LBWF’s approach to digital and will be the key enablers for the Resident Experience, and the Corporate strategy. Work done so far Over the past 12 months, there has been significant work on developing a digital strategy. Workshops, presentations to SLT and an outline strategy have been developed. In terms of data, the council also secured funding to deliver a data platform feasibility report, which is to be completed in October. The organisation is soon to launch a Resident Experience Strategy which showcases digital as a key enabler. All materials used in this strategy will be shared. All documentation will be shared to the winning consultancy. Which phase the project is in Discovery Existing team Project Team • Assistant Director of Digital Innovation & Delivery – Jenna Scott-Brining • Head of Digital & Customer Experience – Campbell Steven • Head of Digital Portfolio – Cherrie Regisford • Head of Data & Intelligence Network – Tom Dowler • Deputy Head of Digital – Nicola Rall • Digital Project Manager – Davina Fell • Solution Architect - Laura Trevallion • Intelligence Manager – Ed Maguire Extended Project Resource (Subject Matter Experts) • Enterprise Architect – Terry Lee • Head of Customer Resolution Centre – Helen Robertson • Head of Libraries & Registrars – Emma Appleford-John Suppliers • RedQuadrant – consultants delivering the Resident Experience Strategy • Bable – consultants delivering Data Platform Feasibility Report Address where the work will be done ● Remote working ● LBWF Town Hall, Fellowship Square, Forest Road, E17 ● Other LBWF buildings within the borough (if required) Working arrangements We would expect the consultants to work remotely in the main and communicate via Teams. However, stakeholder engagement meetings and workshops can be held at the Town Hall or Walthamstow Library where required. Security and vetting requirements No security clearance needed Latest start date 1 December 2023 Expected contract length Proposed start date: 0 years 4 months 0 days Budget Indicative maximum: £110000 Indicative minimum: The contract value is not specified by the buyer Contracted out service or supply of resource? Contracted out service: the off-payroll rules do not apply Terms and acronyms Term or acronym: LBWF Definition: London Borough of Waltham Forest Term or acronym: SLT Definition: Senior Leadership Team Term or acronym: DICE Definition: Digital Innovation & Customer Experience Term or acronym: LA Definition: Local Authority