Open tender
Published
Pre Market Engagement - Unified Customer Relationship Management System and Contact Centre Platform
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Buyer
Close date
2026-09-10
Description
Pre Market Engagement ** Not a call for Competition** Liverpool City Region Combined Authority is conducting PME to gain insight to what solutions are on the market for a Unified Customer Relationship Management System and Contact Centre Platform. LCRCA would be interested in understanding delivery models and service design: · Technology platforms and interoperability · Integration with existing systems and infrastructure · Commercial models and pricing structures · Implementation approaches and mobilisation timelines · Ongoing support, maintenance, and service levels LCRCA would like to thank you in advance for contributing to the PME. Keywords: CRM , Contact Centre
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