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Awarded contract

Published

Customer Relationship Management System

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Buyer

Sheffield City Council

Close date

2026-09-04

Description

The Council is undertaking preliminary market engagement to understand the current market for cloud-based CRM solutions suitable for a local authority environment. The Council is considering options for a solution that supports improved customer contact, digital service delivery and case management across council services. The solution will operate as the multi-channel front-door for access to council services.

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CPV Codes

72212445 - Customer Relation Management software development services
48445000 - Customer Relation Management software package
72222300 - Information technology services
48000000 - Software package and information systems
72222000 - Information systems or technology strategic review and planning services
72212440 - Financial analysis and accounting software development services
48900000 - Miscellaneous software package and computer systems
48800000 - Information systems and servers
48700000 - Software package utilities
48600000 - Database and operating software package

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