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Awarded

Customer services

Published

Supplier(s)

Systra Scott Lister UK Ltd, Systra Scott Lister UK Ltd

Value

500,000 GBP

Description

Lot 1: to develop a holistic continuous improvement customer experience strategy. This will have customers at the heart of our service, improving the customer journey and making LLA the airport of choice. The timeframe we would like to work with you on this is 6 to 10 weeks. Lot 2: an implementation plan to deliver the introduction and support, of the strategy. Improving the customer journey with customers at the heart of our service and making LLA the airport of choice. The timeframe for this may vary from 3 months to 12 months depending on tender bids, which must be comprehensive in achieving our outcome. Note: you may bid for one or both lots. To develop a holistic continuous improvement customer experience strategy. This will have customers at the heart of our service, improving the customer journey and making LLA the airport of choice. The timeframe we would like to work with you on this is 6 to 10 weeks. Lot 2: an implementation project to deliver the introduction and support of the strategy. Improving the customer journey with customers at the heart of our service and making LLA the airport of choice. The timeframe for this may vary from 3 months to 12 months depending on tender bids, which must be comprehensive in achieving our outcome.

Timeline

Publish date

5 years ago

Award date

5 years ago

Buyer information

London Luton Airport

Contact:
Terry Gittins
Email:
terry.gittins@ltn.aero

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Notice topics

Customer servicesMarketing management consultancy services

Related topics

Business and management consultancy servicesCustomer-care servicesCustomer survey servicesMarketing services

Source

Ted (OJEU)
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