Customer services

Description

Lot 1: to develop a holistic continuous improvement customer experience strategy. This will have customers at the heart of our service, improving the customer journey and making LLA the airport of choice. The timeframe we would like to work with you on this is 6 to 10 weeks. Lot 2: an implementation plan to deliver the introduction and support, of the strategy. Improving the customer journey with customers at the heart of our service and making LLA the airport of choice. The timeframe for this may vary from 3 months to 12 months depending on tender bids, which must be comprehensive in achieving our outcome. Note: you may bid for one or both lots. To develop a holistic continuous improvement customer experience strategy. This will have customers at the heart of our service, improving the customer journey and making LLA the airport of choice. The timeframe we would like to work with you on this is 6 to 10 weeks. Lot 2: an implementation project to deliver the introduction and support of the strategy. Improving the customer journey with customers at the heart of our service and making LLA the airport of choice. The timeframe for this may vary from 3 months to 12 months depending on tender bids, which must be comprehensive in achieving our outcome.