Procurement of an assistance and maintenance contract for MS Dynamics 365 and associated integrations and third party systems

Description

The Norwegian Mapping Authority would like to enter into a contract for maintenance and consultancy services connected to MS Microsoft Dynamics 365 CRM. Lot 1: The Norwegian Mapping Authority (hereafter called the contracting authority) would like to enter into a contract for maintenance and consultancy services connected to MS Microsoft Dynamics 365 CRM. Two separate contracts will be signed in order to ensure sufficient regulation of both the maintenance service and the consultancy services. Both the contracts will be signed with one and the same tenderer. The maintenance contract will be for the existing MS Microsoft Dynamics 365 CRM installations with associated integrations and third party systems. The contract will ensure that the contracting authority has the desired support/user support and operational security, and that there are requirements for a good and well-functioning customer support centre. Tenderers must offer a fixed monthly price for providing the maintenance service. For further information on the content and the requirements for the maintenance service see SSA V- Annex 1 in particular. The assistance contract concerns assistance in the form of consultancy services - specifically expertise within development - on MS Microsoft Dynamics 365 CRM systems and relevant additional functions. The contract will cover both adaptations, changes, and/or development based on the contracting authority's needs. The need for the procurement of services will vary a lot during the year and from year to year. The contract does not include any procurement obligations from the contracting authority's side in the contract period, but the estimate is that the contract will be used for 200-300 hours a year. Any need for expansions/development projects will come in addition to the estimated number of hours. For further information on the content and the requirements for the consultancy services see SSA-B - Annex 1 in particular. See the tender documentation and annexes for further information on the need and the requirements set for the services.