Awarded contract

Published a year ago

FW Service - Cloud Contact Management - Multi 0124

6 suppliers have saved this notice.

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Buyer

SSE Services plc

Current supplier

Accenture (UK) Limited

Description

Procurement of Contact Centre as a Service (CCaaS) solution to replace the existing Distribution Customer Services contact centre infrastructure. Lot 1: Procurement of Contact Centre as a Service (CCaaS) solution to replace the existing Distribution Customer Services contact centre infrastructure.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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CPV Codes

72210000 - Programming services of packaged software products

72212000 - Programming services of application software

72211000 - Programming services of systems and user software

72200000 - Software programming and consultancy services

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