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Stale pre-tender

Market Soundings for the Provision of all in one Helpdesk Solution

Published

Description

The CSO wishes to engage with suitable service providers to discuss options/functionality etc. in relation to the provision of an all in one, robust, omni-channel helpdesk/contact centre to facilitate citizens engagement with the Census 2027. The solution will facilitate the CSO in capturing Census queries and responding effectively to these via the use of appropriate market technologies. Lot 1: The CSO wishes to engage with suitable service providers to discuss options/functionality etc. in relation to the provision of an all in one, robust, omni-channel helpdesk/contact centre to facilitate citizens engagement with the Census 2027. The solution will facilitate the CSO in capturing Census queries and responding effectively to these via the use of appropriate market technologies.

Timeline

Publish date

2 years ago

Buyer information

Central Statistics Office

Contact:
Olivia Brady
Email:
Olivia.Brady@cso.ie

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Notice topics

Call centreHelpdesk and support servicesHelpdesk servicesIntegrated telecommunications servicesTelecommunications services

Related topics

Telephone-answering servicesSystems support servicesHelpdesk servicesHelpdesk and support servicesSystem and support servicesTelecommunication services except telephone and data transmission services

Source

Ted (OJEU)
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