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Technical Dialogue Extrenal Managed IT Support Services

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Description

The UCD IT Helpdesk is critical in terms of the smooth day-to-day running of the business of the University, as it represents the first line of technical support to end users. This service is currently provided by an external supplier. However, UCD would like to further explore marketplace offerings in the context of a solution specific to UCD, and how these would best work within our evolving environment. The UCD IT Helpdesk is critical in terms of the smooth day-to-day running of the business of the University, as it represents the first line of technical support to end users. This service is currently provided by an external supplier. However, UCD would like to further explore marketplace offerings in the context of a solution specific to UCD, and how these would best work within our evolving environment.

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