Social Security Scotland - Provision of 30 Client Advisors - Dundee

Description

The provision of 30 client advisors located in Dundee providing the following services: - Through inbound and outbound calls, will provide clients with accurate information in a warm and friendly way. - Will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. - Will process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information. - Will process payments, client requests, record case updates accurately and arrange appointment bookings. - Will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters. - Will handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data. - Will work as part of a team to record client feedback and resolve or escalate customer queries and complaints. - Will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients. Lot 1: Provision of 30 Client Advisers for Social Security Scotland located in Dundee.. The value of the 30 client advisor' contracts in this notice is 566,993.70 GBP based on approximately 6 months at the indicative 18,899.79 GBP per client advisor. If the full extension options were taken up the estimated extension value per client advisor is 52,011.05 GBP.