Awarded contract

Published 3 years ago

GB-London: FSCS465 Customer Satisfaction (call-off via FSCS425 Strategic Market Research Services)

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Buyer

Financial Services Compensation Scheme

Value

335,536 GBP

Current supplier

Watermelon Research Ltd

Description

Provision of a service to ensure continued delivery of FSCS's Customer Satisfaction (CSAT) programme. The contract will include a review of the current service, followed by a proposal to innovate and refresh the service in order to deliver our future strategy.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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CPV Codes

79310000 - Market research services

79315000 - Social research services

79314000 - Feasibility study

79313000 - Performance review services

79312000 - Market-testing services

79311000 - Survey services

79300000 - Market and economic research; polling and statistics

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