Energy-efficiency consultancy services

Description

Enova wants to enter into an agreement with a tenderer who shall be in charge of operations of Enova’s response service (“Enova Svarer”) on behalf of Enova. The announcement includes guidelines on Enova’s support offer and Energy Labelling Scheme, but also general consulting on topics in Enova’s work areas. The service performance is connected to inbound and outgoing telephone enquiries, email and internet enquiries (chat and social media). During performance of their assignments, the tenderer shall operate inbound and outbound enquiries for Enova with set requirements to customer statistics, including response time and satisfaction. The service provider is obliged to operate Enova’s response service in such a manner that the activity contributes to fulfilment of Enova’s objectives. The current contract period expires 31.12.2017, and it is anticipated that the Service Provider shall be operational by 1.1.2018 at the latest. Enova wants to enter into an agreement with a tenderer who shall be in charge of operations of Enova’s response service (“Enova Svarer”) on behalf of Enova. The announcement includes guidelines on Enova’s support offer and Energy Labelling Scheme, but also general consulting on topics in Enova’s work areas. The service performance is connected to inbound and outgoing telephone enquiries, email and internet enquiries (chat and social media). During performance of their assignments, the tenderer shall operate inbound and outbound enquiries for Enova with set requirements to customer statistics, including response time and satisfaction. The service provider is obliged to operate Enova’s response service in such a manner that the activity contributes to fulfilment of Enova’s objectives. The current contract period expires 31.12.2017, and it is anticipated that the Service Provider shall be operational by 1.1.2018 at the latest.