Call Centre Services/Guide Resources

Description

The Norwegian Health Directorate has given Helfo the task of establishing a national telephone centre to follow-up arrivals in the country in order to prevent Covid-19 transmission. Specifically, the telephone service will guide the arriving travellers, so that they understand and can carry out the quarantine in-line with the regulations, and control that they adhere to the quarantine regulations. Lot 1: The Norwegian Health Directorate has given Helfo the task of establishing a national telephone centre to follow-up arrivals in the country in order to prevent Covid-19 transmission. Specifically, the telephone service will guide the arriving travellers, so that they understand and can carry out the quarantine in-line with the regulations, and control that they adhere to the quarantine regulations. The contest concerns a contract with duration to the end of August, with an option to extend throughout the year. Start-up is estimated to be at the end of May 2021. The contract will continue an ongoing assignment. The estimated contract value is NOK 16 590 000 — NOK 44 200 000 excluding VAT (including options). For a more detailed description see SSA-O Appendix 1 — Client's description of the assignment.