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Awarded

Request for Quotation for Provision of HPLC systems Servicing, Maintenance and Repair

Published

Supplier(s)

Mason Science

Value

25,000 GBP

Description

The contract should include the following as a minimum for each instruments: • Telephone technical support (hardware & software) from qualified personnel, within 24 hrs of initial contact. • One annual on-site preventative maintenance visit (including parts, travel and labour) • Unlimited on-site repair visits (including travel and labour) • Parts, consumables and supplies required for repair to maintain the performance of the instrumentation including but not limited to seals, tubing, lamps, vacuum pump parts… • In the event of breakdown, availability of an engineer on-site for repair within 2 working days of the call being logged. • Cover of PCs and software related to the instrumentation • Module swap: Guaranteed replacement of unit related to HPLC with identical one of equivalent age or more recent if unable to fix it on-site or swap deemed most appropriate by remote technical support. • The contract should include the following as desirables • Ability for the supplier to connect to instrumentation remotely to pro-actively reduce downtime and allow troubleshooting.

Timeline

Publish date

9 years ago

Award date

9 years ago

Buyer information

Department for Environment, Food and Rural Affairs (DEFRA)

Email:
procure@cefas.co.uk

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Notice topic

Miscellaneous repair and maintenance services

Related topics

Installation services of reservoirsInstallation services of tanksRepair and maintenance services

Source

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