Awarded contract

Published 3 years ago

The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact Centre and related Consultancy Supports

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Buyer

Department of Social Protection

Value

360,000 EUR

Current supplier

BearingPoint Ireland

Description

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. Lot 1: The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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