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Awarded contract

Published

ITSM Service Desk Solution

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Buyer

Crown Office and Procurator Fiscal Service

Value

228,960 GBP

Current supplier

Freshworks Inc.

Description

Provision of the Freshservice cloud based IT Service Management (ITSM) Service Desk Solution, including Enterprise IT Asset Management (ITAM) functionality, software licensing, support and maintenance services. Lot 1: Provision of a cloud-based IT Service Management (ITSM) Service Desk Solution, including Enterprise IT Asset Management (ITAM) functionality. The contract includes software licensing, support and maintenance services, enabling the management of incidents, service requests, IT assets, configuration management and associated service management processes. The contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework following a desk-based evaluation against COPFS requirements.

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Lord Adocate

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Crown Agent

Deputy/Assistant Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Deputy Crown Agent, Specialist Casework

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

72253000 - Helpdesk and support services
72253200 - Systems support services
72253100 - Helpdesk services
72250000 - System and support services

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