Stotles logo
Sign inSign up for free
Awarded

Customer Journey Mapping

Published

Supplier(s)

Mima Group Limited

Value

149,650 GBP

Description

With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation. Customer Journey Mapping activity will underpin a new Customer Experience & Stakeholder Management strategy and will inform strategic activity and delivery of the strategy in Years 2 and 3. T Lot 1: Since its creation in 2013, NRW has never measured the holistic customer experience. Historically, any mapping activity has been conducted with an internal view and by internal staff. With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation. Customer Journey Mapping activity will underpin a new Customer Experience & Stakeholder Management strategy and will inform strategic activity and delivery of the strategy in Years 2 and 3. The successful provider will be able to deliver the service in both Welsh and English. Full details in specification.

Timeline

Award date

2 years ago

Publish date

a year ago

Buyer information

Natural Resources Wales

Contact:
Peter Lees
Email:
peter.lees@cyfoethnaturiolcymru.gov.uk

Explore contracts and tenders relating to Natural Resources Wales

Go to buyer profile

Notice topics

Corporate governance rating servicesCustomer survey services

Related topics

Customer satisfaction surveyCustomer servicesFinancial auditing services

Source

"Find-a-Tender"
To save this opportunity, sign up to Stotles for free.
Save in app
Source documents
link

  • Looking glass on top of a file iconTender tracking

    Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.

  • ID card iconProactive prospecting

    Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.

  • Open folder icon360° account briefings

    Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.

  • Teamwork iconCollaboration tools

    Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.

Stop chasing tenders, start getting ahead.

Create your free feed

Already have an account? Sign in

Explore similar tenders and contracts

Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.

Explore other contracts published by Natural Resources Wales

Explore more open tenders, recent contract awards and upcoming contract expiries published by Natural Resources Wales.

Explore more suppliers to Natural Resources Wales

Sign up

Explore top buyers for public sector contracts

Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.

Explore over 15,000 buyers

Explore top sources for public sector contracts

Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.

Explore more sources