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Open tender

Published

Video and Contact Centre Audio Managed Service

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Buyer

Cambridge City Council

Value

40,000 GBP

Close date

2025-11-03

Description

Cambridge City Council is looking for a supplier to provide a managed service for video creation as well as audio services to support the customer service team which includes the below: Designated & Experienced Account Management Dedicated & Experienced Studio Help Desk Highly Efficient turn-around of Orders < 3 working days with emergency turn around as required Professional Voice Artists High Quality Recordings to Contact Centre Standards Secure Delivery of Recordings via FTP Guaranteed Voice Availability Access to, and use of, non-copyright Music on Hold Guaranteed Video creation credits for use across the duration of the contract

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Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Assistant Chief Executive

Deputy/Assistant Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director of City Services

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

79342300 - Customer services
32000000 - Radio, television, communication, telecommunication and related equipment
79342320 - Customer-care services
79342310 - Customer survey services
79342000 - Marketing services
32500000 - Telecommunications equipment and supplies
32400000 - Networks
32300000 - Television and radio receivers, and sound or video recording or reproducing apparatus

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