Computer network services

Description

CORE Education Trust are bold and ambitious in their aspiration to lead pioneering educational sponsorship, inspired by an outward facing ethos and an emphasis on personalisation. In adversity they seek innovation, in learning they discover truth and in leading they find humility. The successful Supplier will be required to provide IT and network services for CORE Education Trust at the following locations: • Arena Academy, • Central Academy, • City Academy, • Jewellery Quarter Academy, • Rockwood Academy, • CORE Head Office. CORE Education Trust are bold and ambitious in their aspiration to lead pioneering educational sponsorship, inspired by an outward facing ethos and an emphasis on personalisation. In adversity they seek innovation, in learning they discover truth and in leading they find humility. The successful Supplier will be required to provide IT and network services for CORE Education Trust at the following locations: • Arena Academy, • Central Academy, • City Academy, • Jewellery Quarter Academy, • Rockwood Academy, • CORE Head Office. CORE Education Trust will require an IT Support Service contract that is both technically and strategically led, providing: • support and management for all of the Schools within CORE Education Trust and its Head Office; • first, second and third-line support to end users and technical staff on the ground for anything ICT related; • technical performance management for engineers on the ground and assistance in the recruitment of new engineers. This includes physical equipment onsite and also cloud services such as the Microsoft ecosystem for 365. • guidance and training on IT Security and Data protection to users of all levels ensure that the Trust is compliant in relevant Data Security laws. The Trust operates different technology at each School, meaning that you will need to provide strategical guidance on how best to invest into the current network and systems to ensure future proofing and value for money. Each School operates a mixture of Windows and MAC devices ranging from laptops and desktops to devices such as iPads and notebooks. You will need to provide technical guidance and support to manage and maintain all trust owned devices to ensure patch management and ownership is kept up to date. Providing guidance and technical support to maintain the inter-site connections between sites, you will need to be able to manage and maintain the network infrastructure to ensure security and network flow throughout. This includes for example; network switches, routers, hub, network cabling and design, Wi-Fi, VOIP and CCTV etc. Each site operates their own internal domain as part of a Domain Forest, ensuring users can move between sites without the need for extra usernames and passwords. You will need to support the use of inter-domain connectivity and its effectiveness. This also includes inter-connectivity between sites using wireless bridges and/or MPLS. You will need to support external software procured by the trust including but not exclusive to SIMS.net, cashless catering, Paxton Net2, Google Chrome books, Impero and parent pay. This will also cover its usage and integration into the school/trust network. Finally, you will also need to manage and monitor key equipment onsite including All physical and virtual servers, Server Room Temperatures, internal Network traffic, server usage and speeds, link speeds between sites and their usage reporting any high usages to the relevant staff to ensure better performance for the trust. Contract value circa GBP 90 000 per annum. The contract being tendered is for 3 years in duration from November 2020 until November 2023, with the option to extend the contract term for a further term of up to 2 years and will be fixed price in nature, with the supplier invoicing the client for one-twelfth of the annual cost on a monthly basis. The Trust may grow in the number of schools becoming part of the Trust during this contract period.