Awarded contract

Published

LGS/Q/001/2026 - Telephone Service Desk Support

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Value

34,089 GBP

Current supplier

WCL (UK) LIMITED

Description

LMS Helpdesk Support per annum 8x5x4 Response Start Date: 1st August 2026 End Date: 31st July 2027 Telephone & Email Support: 8x5 Response SLA: Priority 1 - 15 minutes (in hours 8x5) Priority 2&3 - 4 hours (in hours 8x5) Hardware Replacement: As per 'Critical Hardware Support' Onsite Engineer: Next Business Day (hardware replacement only) ## Contract award

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