Provision of Services in the Area of eFront Maintenance and Functional Administration

Description

The current eFront platform is used as a core solution by most of EIF business lines since 2012. This is an integrated platform based on eFront solutions, hosted and run by the software vendor eFront in AWS cloud, and currently supported and maintained for EIF by eFront professional services. Through this call for tender, the EIF expects to find service provider(s) to whom delegate the scope of services defined in the Terms of reference: — management of the below services; — corrective and preventive maintenance, including technical debts; — evolutive maintenance, including small enhancements as well as larger topics such as new products/mandates modelisation, new features, modification related to organisational changes; — release deployment; — support and helpdesk to end users, also covering updates on production environment, trainings and documentation; — batches monitoring. Lot 1: Maintenance on eFront Application In lot 1 the EIF is looking for a single service provider able to offer the services described in the Terms of reference (Section 6) concerning software maintenance of eFront application (for sake of clarity, eFront reporting solutions are excluded from this lot and subject of the lot 2). Maximum value for lot 1 is 67 % out of the total value of this procurement procedure over four (4) years. Lot 2: Maintenance on eFront Reporting Tools and eFront DataWareHouse (DWH) In lot 2 the EIF is looking for a single service provider able to offer the services described in the Terms of reference (Section 7) for what concerns software maintenance of eFront reporting solutions. Maximum value for lot 2 is 23 % out of the total value of this procurement procedure over four (4) years. Lot 3: Helpdesk to eFront Users In lot 3 the EIF is looking for a single provider able to offer services described in the Terms of reference (Section 8), not directly related to software maintenance of eFront solutions, but to service desk support to end-users. Maximum value for lot 3 is 10 % out of the total value of this procurement procedure over four (4) years.