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TR5622 – Electric Ireland Customer Care Support Services

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Buyer

Electricity Supply Board (ESB)

Close date

2026-09-17

Description

Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.

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CPV Codes

79512000 - Call centre
79500000 - Office-support services
79621000 - Supply services of office personnel
79620000 - Supply services of personnel including temporary staff
79570000 - Mailing-list compilation and mailing services
79560000 - Filing services
79550000 - Typing, word-processing and desktop publishing services
79540000 - Interpretation services
79530000 - Translation services

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