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IT Service Management

Published

Description

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

Timeline

Publish date

11 days ago

Close date

in 13 days

Buyer information

The Police, Fire and Crime Commissioner for Northamptonshire

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Notice topics

Database and operating software packageInventory management software packageOperating systemsSoftware package and information systems

Related topics

Miscellaneous software package and computer systemsInformation systems and serversSoftware package utilitiesReal-time operating system software packageClustering software packageOpen systems operating systems

Source

Bluelight
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