RM1043.8-1-DWP Bring Your Own Device

Description

Summary of work The mobile device product is responsible for over 15,000 devices across the whole of the DWP. We are responsible for the management, security, infrastructure and applications for this product. Mobile provide devices for users who are on the move and need to continue to work. We continually strive to make the best possible product for our users and better the user experience. We currently have a mixed estate of iPhone and Android devices, as well as a number of tablets in order to fulfil this demand. Mobility are looking to release a new service offering on behalf of the mobile product known as Bring Your Own Device (BYOD). This offering will allow users to utilise their own mobile device for work purposes, alleviating the need to carry a corporate device. DWP staff would be able to gain access to a limited set of DWP systems from a personal smartphone or tablet, meaning that they could more readily access those systems any time of the day, supporting a more productive and flexible workforce. DWP staff may also have preferences over the platform and device that they prefer to use personally, which may in many instances be of a significantly higher and newer specification than those of DWP Corporate devices. Mobility has therefore undertaken a project to implement BYOD as a service. This project will be delivered in three phases: • Alpha- learning which potential solutions have the best chance of meeting user needs • Beta- Validating design decisions though the development of the service. Look at how the new service will integrate with existing services and prepare for transition to live • Go live- supporting the service in a sustainable way, iterate and make improvement. Deliverables. 1. Understand the service need and introduce ideas and improvements for Beta. 2 Conduct research to test the BYOD product and its useability. 3. Understand how users will use the new service conducting usability testing. 4. Gather users and conduct public beta UR. 5. Support and identification of problems with the service conducting usability testing. Where the supplied staff will work North West England Who the organisation using the products or services is Department for Work and Pensions Why the work is being done This projects User research was conducted over two years ago. Since then technology, priorities and ways of working have changed significantly from what they were. We need to understand the user needs and problems that could potentially be solved for people who work at DWP who may find the BYOD solution useful. We have very tight time frames within this project and are already looking to move into alpha from Nov-Feb From this knowledge we look to prioritise and organise pieces of work that will help streamline the process of BYOD, understand the user need, and make it much more user focused. The business problem We are looking for a User Research to help with the following 1. Understand the service need and introduce ideas and improvements for Beta 2 Conduct research to test the BYOD product and its useability 3. Understand how users will use the new service conducting usability testing 4. Gather users and conduct public beta UR 5. Support and identification of problems with the service conducting usability testing The people who will use the product or service User type: DWP engineer Definition: I want to be able to access my office 365 applications from my personal device so I can stay connected to my Email, Teams and other 365 applications on the move. This causes issues as engineer MacBook's struggle to access DOI tenants from that platform. User type: DWP user who isn't eligible for a Corporate mobile device Definition: I still want to be able to access my office 365 from my personal device while on the move. User type: DWP contingent labour Definition: I want to be able to access DWP office 365 applications on my personal device for work purposes, and then be able to have it removed when I leave. User type: VIP user Definition: I want to be able to access office 365 applications on my personal device while on the move, limiting the number of devices I have to carry while on the move User type: DWP user with accessibility needs Definition: I want to be able to utilise my own mobile device to access DWP office 365 applications on my personal device so that's its easier to use and utilise based on my personal needs. User type: supplier from another organisation Definition: who may want to use their existing corporate device, I want to be able to access DWP office 365, limiting the number of devices needing to be carried Any pre-market engagement done Minimal UR has been undertaken. Existing content is over 2 years old and was undertaken by a BA rather than a UR, meaning the validity of the qualitative and quantitative data is not at the levels required. Work done so far No user research has been conducted. We have the infrastructure in place and are about to commence a Alpha with 50 users to test the functionality of the service end to end. We then plan on going through a BETA of 500 users, but will require UR as part of it. Infrastructure is already in place and were not looking for any sort of development or service design on this product. Which phase the project is in Discovery Existing team The Existing team consists of, Delivery Manager, Business analyst, Product Owner, Infrastructure SME, Testing, Architecture, Dev Ops. Address where the work will be done Manchester Corporate Hub, 2 St Peter's Sq, Manchester M2 3AA Working arrangements contractor will need to work in the office two days per week, for collaboration with other members of the team. 3 days can be worked remotely. Security and vetting requirements Baseline Personnel Security Standard (BPSS) Latest start date 31 January 2024 Expected contract length Contract length: 0 years 6 months 0 days Special terms and conditions special term or condition: All expenses must be pre-agreed between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy. All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/ Budget Indicative maximum: £96000 Indicative minimum: The contract value is not specified by the buyer Contracted out service or supply of resource? Contracted out service: the off-payroll rules do not apply Terms and acronyms Term or acronym: BYOD Definition: Bring your own device