Awarded contract

Published

Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1

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Value

5,192,420 GBP

Current supplier

Charles Novacroft Direct Limited

Description

Provision of a fully outsourced Customer Services. This service has been procured through further competition under CCS framework RM6295 Outsource Services, Lot 1, Citizen Experience. The contract to be for an initial 3 year period commencing 1 October 2026 with 2 year extension option subject to performance and budget. ## Contract award Title: Customer Services

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