IT Support Services for support and develop of Microsoft Dynamics 365
Published
Description
DBW is carrying out a procurement advertised in Find a Tender Service (FTS), via Sell2 Wales, under the Open Procedure of the Public Contracts Regulations 2015 to procure IT Support Services to support and develop Microsoft Dynamics 365 under the Standard T&C’s. The Development Bank is looking for a strategic partner who can support and develop their Microsoft Dynamics 365 estate. Microsoft Dynamics CRM has been in use at the Development Bank since 2012 and is the core tool used by Investment teams to manage customer accounts, interactions and application processing, amongst other processes. A high level of knowledge and capability of the system exists within the organisation, with the majority of Microsoft Dynamics features being used. Approximately 240 licenses are utilised, comprising of a mixture of Dynamics 365 Sales Enterprise and Dynamics 365 Customer Service Professional licenses. Initially installed as an on-premises deployment, Dynamics is now consumed wholly as a Software as a Service offering. The aim of the project is to create efficiencies in the application assessment process and reduce response times to customers by capturing data right first time at the point of entry by using customer online interactions and 3rd party API integrations to aid the application assessment process. The project is being delivered with the incumbent CRM supplier. Once complete the newly transformed Dynamics solutions will be handed over into business as usual with support and future development covered by this contract.
Timeline
Publish date
a year ago
Close date
7 months ago
Buyer information
Development Bank of Wales
- Contact:
- Leanne Millard
- Email:
- leanne.millard@developmentbank.wales
Explore contracts and tenders relating to Development Bank of Wales
Go to buyer profileSource
Sell2WalesTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Openclosing
PP-10104 White Rose Academies Trust ICT
White Rose Academies Trust1,350,000 GBPPublished a day ago
- Openclosing
GoJ - Biosolids Storage Facility - Structural Concrete Floor Slab and Ring Beam
Government of JerseyPublished 2 days ago
- Openclosing
GoJ - Biosolids Storage Facility - Portal Frame Building
Government of JerseyPublished 2 days ago
- Openclosing
Digital Capability for Health 2
Crown Commercial Service1,200,000,000 GBPPublished 3 days ago
- Openclosing
Market Engagement Questionnaire, LCC Operational IT Services
Lincolnshire County CouncilPublished 3 days ago
- Openclosing
Education Library Service Library Management System (Market Engagement)
Cheshire West and Chester CouncilPublished 3 days ago
Explore other contracts published by Development Bank of Wales
Explore more open tenders, recent contract awards and upcoming contract expiries published by Development Bank of Wales.
- Openclosing
The Provision of Legal Services to the Teesside Flexible Investment Fund
Development Bank of Wales310,000 GBPPublished 26 days ago
- Openclosing
The Provision of Legal Services to the Teesside Flexible Investment Fund
Development Bank of Wales310,000 GBPPublished 26 days ago
- Closed
The Provision of Valuation Services to The Development Bank of Wales Group
Development Bank of Wales400,000 GBPPublished 5 months ago
- Closed
The Provision of Valuation Services to The Development Bank of Wales Group
Development Bank of Wales400,000 GBPPublished 9 months ago
- Closed
Online Deal-Sharing Platform for Angels Invest Wales
Development Bank of WalesPublished a year ago
- Closed
Provision of services to undertake a Job evaluation and annual pay and benefits benchmarking exercis
Development Bank of WalesPublished 2 years ago
Explore more suppliers to Development Bank of Wales
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Electricity Supply Board (ESB)
- Swale Borough Council
- South Holland District Council
- Leicestershire Partnership NHS Trust
- Border to Coast Pensions Partnership Limited
- HS1 Ltd
- Cadwyn Clwyd
- Irish National Stud DAC
- Department of the Taoiseach
- East of England Broadband Network (Regional Broadband Consortium)
- Truro and Penwith Academy Trust
- WINCHCOMBE TOWN COUNCIL
- Otford Parish Council
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.