The provision of force control room transformation technology

Description

Following a PME exercise earlier in the year Northamptonshire Police are continuing their Force Control Room Technology Change Programme to enhance public contact and optimise incident management. The programme is intended to deliver a robust, scalable, and future-ready technology ecosystem that improves citizen experience and operational efficiency. Following the period of premarket engagement, the authority is considering our requirements and how these can be best met. Our intention at this stage is to run a competitive flexible procedure covering the following areas: -Contact centre -Capture and analysis -Workforce Management -CRM Please note that these groups include wider functionality and encompasses some of the original 9 capabilities detailed at PME. These can be met either by one supplier or through one supplier as prime with a number of subcontractors. Please note- This notice has a different OCID number to the UK2 PME notice following advice from the Cabinet office. The authority did try and change the procedure on this notice but there is an error when publishing linked notices which the cabinet office are trying to resolve. The PME notice link is shared below for transparency. https://www.find-tender.service.gov.uk/Notice/002368-2026