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Soft Market Test for a Workforce Management System

Published

Description

The County Council Contact Centre are looking to find a solution for their workforce that will ensure the right number of agents are working at the right time. The system should optimise agent productivity, ultimately leading to an enhanced customer experience. Keywords: Contact Centre, Software, Workforce Management Software

Timeline

Publish date

a month ago

Close date

2 days ago

Buyer information

Cambridgeshire County Council

Contact:
Richard Crump
Email:
Richard.Crump@cambridgeshire.gov.uk

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Notice topic

IT services: consulting, software development, Internet and support

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

Procontracts
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