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Awarded

Tenancy Relations Service

Published

Supplier(s)

Hodge Jones and Allen Solicitors Limited

Value

175,500 GBP

Description

The Council, through its Housing Needs Service, will carry out an initial assessment of any case where there is a complaint of harassment or illegal eviction. The Council officer will contact all parties to try and mediate and resolve any issues by telephone. If the Council's initial assessment concludes that a case requires ongoing investigation and casework, the case will then be referred to the Service Provider. The Council will carry out its mediation service over the telephone, the purpose of which will be to determine if the matter needs to be referred to the Service Provider. Any harassment/illegal eviction matter will be referred by a Housing Options Officer or Manager by sending an e-mail with brief details of the issue to the Service Provider. This will ensure that a record of every referral made is kept and to monitor the performance of the Service.

Timeline

Award date

a month ago

Publish date

19 days ago

Buyer information

London Borough of Brent

Contact:
Brent Council
Email:
corporate.procurement@brent.gov.uk

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