Provision of CRM Dynamics Support and Development Services for the Office of the Ombudsman

Description

The Office of the Ombudsman requires: 1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA; 2) CRM Dynamics development services on an agreed drawdown days’ basis for: (i) development and enhancement of current environment; (ii) planned upgrades to the existing environment; (iii) patching of the environments; (iv) integration to our records management system (SharePoint) and websites as required; and (v) advice and skills transfer to Ombudsman ICT Staff. Lot 1: The Office of the Ombudsman requires: 1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA; 2) CRM Dynamics development services on an agreed drawdown days’ basis for: (i) development and enhancement of current environment; (ii) planned upgrades to the existing environment; (iii) patching of the environments; (iv) integration to our records management system (SharePoint) and websites as required; and (v) advice and skills transfer to Ombudsman ICT Staff. Attached as document.