Call Centre Solution

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Buyer

Southern Housing Group

Value

5,234,110 GBP

Current supplier

8X8 UK LIMITED

Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period. Lot 1: To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues.

Personalised AI Summary

Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Connect with key decision makers

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Chief Financial Officer

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Executive Director Development

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chairman

Ministry of Defence

10,322,640 GBP

Published 2 days ago

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