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Awarded

British Council Europe Examinations Contact Centre

Published

Supplier(s)

EuroAnswer SRL

Value

18,751 EUR

Description

The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale Lot 1: The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale.

Timeline

Award date

2 years ago

Publish date

2 years ago

Buyer information

British Council

Email:
uk.procurement@britishcouncil.org

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Notice topic

Call centre

Related topics

Telephone-answering services

Source

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