Awarded contract

Published 2 years ago

Request for Tenders for the provision of Unified Inbox, Dashboard and Omni Channel enabled Text based Communications for the Citizens Information Board

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Buyer

Description

The Services comprise of a SaaS solution that provides a unified dashboard and inbox for omni-channel communications with members of the public in Ireland. This solution would enable customers of MABS to chat with a member of MABS staff through WhatsApp, Viber, Messenger, Twitter direct messaging, Instagram direct messaging, and an online web chat function on mabs.ie

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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