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Awarded contract

Published

Request for Tenders for the provision of Unified Inbox, Dashboard and Omni Channel enabled Text based Communications for the Citizens Information Board

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Buyer

Citizens Information Board

Description

The Services comprise of a SaaS solution that provides a unified dashboard and inbox for omni-channel communications with members of the public in Ireland. This solution would enable customers of MABS to chat with a member of MABS staff through WhatsApp, Viber, Messenger, Twitter direct messaging, Instagram direct messaging, and an online web chat function on mabs.ie

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CPV Codes

48445000 - Customer Relation Management software package
79342300 - Customer services
64212200 - Enhanced Messaging Service (EMS) services
64212100 - Short Message Service (SMS) services
79342320 - Customer-care services
79342310 - Customer survey services
79342000 - Marketing services
64212000 - Mobile-telephone services
48440000 - Financial analysis and accounting software package

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